At Office Craft Solutions, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer the following return and refund policy:

1. Eligibility for Returns:

• Items must be in unused, original condition, and packaging.
• Customized or personalized items are not eligible for returns unless defective or damaged.

2. How to Return an Item:

• To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
• Once your return request is approved, we will provide instructions and a return shipping label (if applicable).

3. Refunds:

• Refunds will be processed once the returned item has been inspected and approved.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Damaged or Defective Items:

• If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order for assistance. We will provide a return label and a full refund or replacement, based on your preference.