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At Office Craft Solutions, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer the following return and refund policy:
1. Eligibility for Returns:
- Items must be in unused, original condition, and packaging.
- Customized or personalized items are not eligible for returns unless defective or damaged.
2. How to Return an Item:
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
- Once your return request is approved, we will provide instructions and a return shipping label (if applicable).
3. Refunds:
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order for assistance. We will provide a return label and a full refund or replacement, based on your preference.